Returns and Complaints Policy

Last updated: 01.09.2026

Return Eligibility

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging if the product is new. If the product is used or refurbished, it must be in the same condition that you received it. You’ll also need the receipt or proof of purchase. 

To what address should you return the product

To start a return, you can contact us at info@kunatechshop.com. Please note that returns will need to be sent to the following address:

Taśmowa 2/138A, 02-677, Warszawa, Poland

If your return is accepted, we’ll send you a return shipping label or pay for the shipping costs, as well as provide the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

The item must be adequately packaged and sent to the mentioned address for product returns using the provided shipping label for returns.

As the sender of the shipment, you are responsible for packaging it in such a way that it reaches the seller undamaged.

Each carrier provides its own instructions for proper packaging. Please read them carefully before shipping your package.

- protect the product properly – choose packaging adapted to the type of goods, e.g. cardboard, foil packaging, packing material

- remove the old label

- do not stick the label on the original packaging, only on the cardboard or foil packaging

How much time do you have to send the return:

After requesting the return in a written form (or notifying us of your return request in another way), you should send the parcel immediately, but no later than 14 calendar days from the date of submitting your request (withdrawal from the contract). 

Damage to returned product

The refund amount may be reduced if:

- the returned item was damaged by you

- the parcel is received empty

- it shows signs of use that indicate it has been used to a greater extent than is necessary to establish its properties - for example: visible signs of use, missing tags or other elements, damaged stickers.

- If the shipment was damaged, stolen or lost in transit - submit a complaint to the carrier for compensation. You can always contact us for any return questions at info@kunatechshop.com.

Statutory Legal Warranty (Rękojmia)

The statutory legal warranty starts from the purchase date and lasts 2 years (24 months) and covers technical and manufacturer's faults as well as breakdowns, including

• Breakdowns of specific functions or features such as faulty cameras, microphones, charging port, screen, speakers, buttons or built-in features that were not disclosed or made clear from the product listing.
• Battery breakdowns, charging issues.
• Malfunction resulting from an internal defect and originating from an electrical phenomenon. Includes malfunctioning parts

The statutory legal warranty does not cover:

• Mechanical damages or water damages
• User-inflicted damage or improper use.
• Wear and tear, including battery degradation and cosmetic imperfections
• Visible physical breakage of any parts like housing, rear glass, display, frame, buttons, charging port that was not present originally
  

How to make a complaint

Write to us at info@kunatechshop.com with your order number and a description of the issue. We'll confirm the next steps once we've reviewed your case.

Address for complaints: Taśmowa 2/138A, 02-677, Warszawa, Poland

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

The refund is only possible if the item was sent in the originally described conditions mentioned in the first paragraph on "Return Eligibility". If the parcel is received empty, or the product wasn't sent with originaly prescribe methods, lost or stolen, the refund may not be approved or may not be fully approved until the finalization of the investigation of circumstances.

If approved, you’ll be automatically refunded on your original payment method or an alternative method settled between you and the company within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@kunatechshop.com.