Warranty Policy

Last updated: 02.09.2026

Every device from KunaTechShop, hereinafter the Seller, is covered by our 3-month warranty (gwarancja), which we add on top of it as the seller. The voluntary warranty does not replace, shorten, or extend the statutory legal warranty (rękojmia). 

What is covered by our warranty:

  • Device breakdown (caused by an internal defect, originating from an electrical failure)
  • Faulty display or touch response
  • Non-working Wi-Fi, Network, GPS, NFC, Bluetooth
  • Faulty front or rear camera
  • Faulty buttons or vibration motor
  • Faulty wired or wireless charging
  • Faulty speakers, microphone, or headphone jack
  • Battery malfunction (But: not normal capacity loss or battery degradation)

What is Not Covered by our warranty:

  • Mechanical damage (cracked screen, bent or dented housing, scratches, drops)
  • Water or liquid damage
  • Wear and tear, including battery capacity decline
  • Damage from unauthorized repair, opening, or tampering
  • Software issues, including damage from unofficial software or firmware
  • Missing or altered IMEI or serial number

Scope of warranty:

  1. The  Seller provides a guarantee as to the quality of the device sold.
  2. Guarantor (seller) guarantees free repair or a refund for the covered device within 30 business days from the date of delivery of the defective device. The Seller reserves the right to extend the repair period by the time required to deliver the parts. The Seller alone decides, at its own professional discretion, the method of repairing/replacing/refunding for the covered defects
  3. By purchasing the goods, the Buyer (You), agrees to the obligations of the following warranty.
  4. The warranty period is counted from the date of sale and covers a period of 3 months (90 days).
  5. The buyer is obliged to inform the seller about any defects in the manner described in this policy.
  6. The warranty covers only defects resulting from a cause inherent in the sold item, as described in the appropriate section of this policy.
  7. In the event of defects occurring during the warranty period, the seller undertakes to refund or free repair of the device. The repair will be performed at the Seller's service and his discretion.
  8. The warranty is valid upon presentation of proof of purchase, i.e. receipt or invoice, confirmation email
  9. The Buyer (You) is obliged to deliver the goods in the same condition as received and secure the goods in a way that prevents damage during transport based on the courier provider's recommendations.
  10. The Seller is not responsible for any damage caused during transport due to improper packaging and is not responsible for the loss of goods by courier companies.
  11. The Seller is not responsible for any loss of data on the device by any means.
  12. The warranty expires as a result of any repairs, alterations, modifications, structural changes, or changes to the software made by unauthorized entities without the prior approval of the Seller.

Prepare the device to be sent:

  • You must back up all personal data. The Seller may be required to reinstall the factory operating system, which may result in the loss of some or all of the personal data stored on the product. KunaTechShop is not responsible for any loss of personal data.
  • You must disable the "Find My iPhone" feature (for Apple Devices), remove any passwords and accounts from the device; otherwise, the Seller may not be able to test the device due to the lock (FMI lock, FRP lock).
  • The guarantor does not issue replacement or loaner phones.


Making a Warranty Claim

Contact us at info@kunatechshop.com or +48 735 706 362 with your order number and a description of the issue. We'll confirm the next steps once we've reviewed your case.