Shipping policy

SHIPPING AND DELIVERY POLICY

Last updated: 12 July 2026

1. General information

This Shipping and Delivery Policy sets out the rules governing the processing, dispatch and delivery of products purchased from:

Kunakov Global Solutions Ruslan Kunakov
NIP: 5214164115
REGON: 544672847
Registered address: al. Aleje Jerozolimskie 109 lok. 70, 02-011 Warszawa, Poland

Hereinafter referred to as the “Company,” “Seller,” “we,” “us” or “our.”

This Policy applies to orders placed through:

  • www.kunatechshop.com;
  • Allegro, Olx, Erli, empik, eBay and other online marketplaces on which the Company offers products;
  • any other remote sales channel operated by the Company.

This Policy applies primarily to customers who are consumers. Separate conditions may apply to business customers where permitted by applicable law.

Nothing in this Policy limits any mandatory rights granted to consumers under Polish or European Union law.

2. Definitions

For the purposes of this Policy:

Business Day means Monday to Friday, excluding public holidays in Poland.

Carrier means a courier company, postal operator, parcel-locker operator or another delivery service used to deliver an Order.

Customer means a person or entity placing an Order.

Consumer means a natural person purchasing a Product for purposes not directly connected with their business or professional activity.

Dispatch means the moment at which the Order is handed over to the Carrier.

Estimated Delivery Date means the expected delivery date displayed on the website, marketplace, Order confirmation or Carrier tracking page. Unless expressly agreed otherwise, it is an estimate rather than a guaranteed delivery date.

Order means an order for one or more Products placed by the Customer.

Product means an item offered for sale by the Company.

3. Delivery destinations

The Company delivers Products only to destinations available:

  • during checkout on the Company’s website;
  • in the relevant marketplace listing;
  • in an individual offer provided to the Customer.

The availability of delivery to a particular country or region may depend on the Product, Carrier, package dimensions, value of the Order and applicable legal or customs restrictions.

3.1. Deliveries within Poland

Available delivery methods may include:

  • courier delivery;
  • InPost Paczkomat or another parcel-locker service;
  • delivery to a collection point;
  • other delivery methods displayed during checkout.

The period for collecting a parcel from a parcel locker or collection point is determined by the relevant Carrier. The Customer should monitor Carrier notifications and collect the parcel within the indicated period.

3.2. Deliveries within the European Union and EEA

Delivery to other EU or EEA countries may be available where indicated during checkout or in the relevant marketplace listing.

The available delivery methods, estimated delivery time and delivery cost are displayed before the Customer confirms the Order.

Goods shipped from Poland to another EU member state are generally not subject to customs duties. Applicable VAT treatment is determined in accordance with current tax law and the circumstances of the particular transaction.

3.3. Deliveries outside the European Union

Delivery outside the European Union, including to the United Kingdom, Switzerland, Norway and other international destinations, is available only where expressly indicated during checkout or agreed individually with the Customer.

International shipments may be subject to:

  • import VAT;
  • customs duties;
  • customs-clearance fees;
  • Carrier administration fees;
  • other taxes or charges imposed by the destination country.

Unless the checkout, marketplace listing or individual offer expressly states that such charges are included, they are payable by the recipient.

The Company does not control customs authorities and cannot guarantee the amount of customs charges or the time required for customs clearance.

4. Delivery methods and costs

Available delivery methods and their costs are displayed before the Customer confirms the Order.

Delivery costs may depend on:

  • destination;
  • selected Carrier;
  • delivery speed;
  • package dimensions and weight;
  • Product value;
  • insurance or additional delivery services.
  • The Customer will not be charged a delivery fee that was not disclosed before the Order was placed.

The Company may offer free or discounted delivery as part of a promotion or above a specified Order value. The applicable conditions will be displayed in the offer or during checkout.

The Company may use Carriers such as InPost, DPD, DHL, GLS, FedEx, UPS, Poczta Polska or another suitable delivery provider. The Carrier actually used may depend on the destination, Product and delivery method selected.

5. Order processing and dispatch

Unless a different period is stated in the relevant offer, Orders are normally prepared and dispatched within 1–2 Business Days after:

  • the Order has been correctly placed;
  • payment has been successfully received or authorised, where advance payment is required;
  • any information necessary to process the Order has been provided.

Orders placed on weekends or Polish public holidays are normally processed on the next Business Day.

During unusually busy periods, public holidays, promotional campaigns or circumstances outside the Company’s reasonable control, processing may take longer. Where possible, information about an extended processing time will be displayed in the offer or communicated to the Customer.

The total estimated delivery time consists of:

  1. the time required to process and dispatch the Order; and
  2. the Carrier’s estimated transit time.

Unless another delivery deadline has been agreed, consumer Orders will be delivered without undue delay and no later than 30 days after conclusion of the sales contract.

6. Dispatch confirmation and tracking

Where tracking is available, the Customer will receive a tracking number through:

  • email;
  • SMS;
  • the Customer’s account;
  • the marketplace messaging system;
  • the Carrier’s notification system.

Tracking information may take several hours to become active after the parcel has been handed over to the Carrier.

The Customer should verify the delivery address before confirming the Order and should contact the Company promptly after noticing any error.

An address may be changed free of charge before Dispatch where technically possible. Once an Order has been dispatched, an address change or parcel redirection depends on the Carrier and may involve an additional charge.

7. Packaging

Products are packaged in a manner appropriate to their type, dimensions and value.

Electronic devices may be protected using cushioning, anti-static materials, reinforced packaging or double boxing where appropriate.

Some Products, particularly used or refurbished devices, may be delivered in replacement or neutral packaging rather than the manufacturer’s original retail packaging. Information about the included packaging and accessories should be provided in the Product description.

The Company may reuse suitable packaging materials where this does not compromise the safety or presentation of the Product.

8. Customer’s responsibilities

The Customer is responsible for:

  • providing a complete and accurate delivery address;
  • providing correct contact details;
  • ensuring that the recipient can accept the parcel;
  • monitoring Carrier notifications;
  • collecting the parcel from a parcel locker or collection point within the applicable collection period;
  • paying any import charges disclosed as being the recipient’s responsibility.

The Customer should notify the Company as soon as possible if the delivery information is incorrect or incomplete.

9. Failed delivery and uncollected parcels

The number of delivery attempts and the period for collecting a parcel depend on the Carrier and selected delivery method.

A delivery may fail because:

  • the address is incorrect or incomplete;
  • the recipient cannot be contacted;
  • nobody is available to accept the parcel;
  • the parcel is not collected from a parcel locker or collection point;
  • the recipient refuses delivery;
  • required customs charges are not paid;
  • delivery is impossible because of restrictions outside the Company’s control.
  • Where a parcel is returned because of circumstances attributable to the Customer, the Company may require payment of reasonable and documented costs of reshipment.

Refusing or failing to collect a parcel does not necessarily constitute an effective withdrawal from the sales contract. A Consumer wishing to exercise the statutory right of withdrawal should submit a clear withdrawal statement in accordance with the Company’s Returns and Withdrawal Policy.

Any refund relating to an uncollected or refused parcel will be processed in accordance with applicable law, the reason for the failed delivery and the Company’s Returns and Withdrawal Policy.

10. Delivery delays

Delivery dates provided by Carriers are estimates unless the Company has expressly agreed to deliver on a specific date.

Delays may occur because of:

  • unusually high parcel volumes;
  • weather conditions;
  • transport disruption;
  • customs procedures;
  • incorrect delivery information;
  • technical problems;
  • security controls;
  • strikes or public emergencies;
  • other circumstances outside the Company’s reasonable control.

If an Order has not arrived by the estimated delivery date, the Customer should first check the tracking information and then contact the Company.

If the agreed delivery deadline has passed, the Consumer may request delivery within an additional period appropriate to the circumstances. If the Company does not deliver within that additional period, the Consumer may be entitled to terminate the contract, subject to applicable law.

An additional deadline may not be required where:

  • the Company has refused to deliver;
  • delivery by the agreed date was essential because of the circumstances surrounding the contract; or
  • the Consumer informed the Company before concluding the contract that delivery by a specific date was essential.

11. Lost parcels

A parcel may be treated as potentially lost where:

  • tracking has not been updated for an unusually long period;
  • the Carrier confirms that the parcel cannot be located;
  • tracking shows the parcel as delivered, but the Customer has not received it;
  • the parcel is returned or misrouted without a clear explanation.

The Customer should report a potentially lost parcel promptly and provide:

  • the Order number;
  • the tracking number;
  • the delivery address;
  • a description of the issue.

Before reporting a parcel shown as delivered but not received, the Customer should check, where appropriate, with household members, neighbours, reception staff, building management, the selected collection point and nearby parcel lockers.

The Company will contact the Carrier and commence the appropriate investigation. The duration of an investigation depends on the Carrier and destination.

Where the parcel is confirmed as lost before delivery to the Consumer, the Company will resolve the matter in accordance with applicable law, for example by sending a replacement or issuing the appropriate refund.

12. Damaged parcels and Products

The Customer is encouraged to inspect the parcel when it is delivered.

If the outer packaging appears damaged, opened or tampered with, the Customer should, where possible:

  • photograph the parcel before opening it;
  • record the damage with the Carrier;
  • retain the packaging and shipping label;
  • photograph the Product and internal packaging;
  • contact the Company promptly.

The Customer should provide the Order number, description of the damage and available photographs.

Reporting visible transport damage promptly helps the Company pursue a claim against the Carrier. However, failure to report the damage immediately or failure to obtain a Carrier damage report does not automatically remove the Consumer’s statutory rights.

Where the Product has been damaged in transit or is otherwise not in conformity with the contract, the Company will handle the matter in accordance with applicable consumer law. Depending on the circumstances, available remedies may include repair, replacement, price reduction or termination of the contract and refund.

The Company bears the necessary costs of handling a justified complaint concerning a Product that is not in conformity with the contract.

13. Transfer of risk

Where the Company arranges delivery to a Consumer, the risk of accidental loss or damage remains with the Company until the Consumer, or a third party designated by the Consumer other than the Carrier, takes physical possession of the Product.

Where the Consumer independently selects and commissions a Carrier that was not offered by the Company, the risk may transfer to the Consumer when the Product is handed over to that Carrier, in accordance with applicable law.

14. Marketplace Orders

Where an Order is placed through Allegro, Olx, Erli, Empik, eBay or another marketplace, the marketplace’s payment, communication and dispute procedures may also apply.

Tracking information will normally be provided through the marketplace system or directly by the Carrier.

The Customer is encouraged to report delivery issues through the marketplace messaging or dispute system so that the communication is recorded and can be reviewed by the relevant marketplace.

Use of a marketplace dispute procedure does not remove any mandatory consumer rights against the Company as the Seller.

Where marketplace terms conflict with mandatory consumer law, mandatory consumer law takes precedence.

15. Customs and international deliveries

The Customer must provide any information reasonably required for customs clearance.

The Customer is responsible for ensuring that the ordered Product can legally be imported into the destination country.

Where an international parcel is returned because the recipient:

  • failed to complete customs formalities;
  • failed to provide required information;
  • refused to pay disclosed import charges; or
  • refused delivery without a legally justified reason,

the Company may deduct reasonable and documented return or Carrier charges from the amount refundable, but only where permitted by applicable law.

The Company is not responsible for customs-clearance delays caused by the destination country’s authorities. This does not exclude the Company’s responsibility to dispatch the Product correctly and provide the required shipping documentation.

16. Consumer rights and complaints

Consumers may exercise their statutory rights relating to:

  • delayed or failed delivery;
  • loss or damage during transport;
  • lack of conformity of the Product with the sales contract;
  • withdrawal from a distance contract;
  • refund of eligible delivery costs.

The Seller’s statutory responsibility for a Product’s lack of conformity with the contract generally lasts for two years from delivery.

Detailed rules concerning returns, withdrawal and Product complaints should be set out in the Company’s separate Returns, Withdrawal and Complaints Policy.

This Policy does not replace or restrict any mandatory rights available to the Consumer under the Polish Act of 30 May 2014 on Consumer Rights, the Polish Civil Code or applicable European Union consumer law.

17. Changes to this Policy

The Company may amend this Policy where necessary because of:

  • changes to delivery services or Carriers;
  • changes to delivery destinations;
  • changes to costs;
  • changes to the website or sales channels;
  • changes to applicable law.
  • The version of the Policy available when the Customer places the Order will normally apply to that Order.

Changes to the Policy will not retroactively reduce rights already acquired by Customers.

18. Contact details

Questions concerning delivery, tracking, lost parcels or damaged shipments should be directed to:

Kunakov Global Solutions Ruslan Kunakov
al. Aleje Jerozolimskie 109 lok. 70
02-011 Warszawa
Poland

NIP: 5214164115
REGON: 544672847

Website: www.kunatechshop.com
Email: info@kunatechshop.com
Telephone: +48 735 706 362

Products should not be returned to the registered address without first contacting the Company and receiving return instructions, unless the Company has expressly designated that address as its returns address.